At Bloom Events, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our website and services, you consent to the collection and use of information as described in this policy.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Information: Name, email address, phone number, and other contact details that you provide when you communicate with us or book our services.
- Event Information: Details related to your event bookings, such as dates, preferences, themes, and specific requirements.
- Payment Information: We may collect payment details for processing transactions. Payment data is processed securely in compliance with industry standards and regulations.
- Browsing Information: Information about your interactions with our website, such as your IP address, browser type, operating system, and browsing behavior, which may be collected through cookies and similar technologies.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide Services: To process your bookings, respond to inquiries, and deliver our services, including Sleepover Parties, Spa Parties, Fine Dining Setups, and Picnic Parties.
- Customer Support: To respond to your requests, provide assistance, and improve customer service.
- Marketing and Communication: To send you promotional materials and updates about our services, events, and special offers, provided you have consented to receive such communications.
- Improve Our Website: To analyze user behavior on our website and make improvements for better user experience.
- Legal Compliance: To comply with applicable legal obligations, prevent fraud, and protect the rights, property, and safety of Bloom Events and our customers.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: Processing your information is necessary to fulfill our contractual obligations, such as booking your event.
- Legitimate Interests: We process data to improve our services, communicate with you, and operate our business effectively.
- Consent: In cases where we rely on your consent, such as sending marketing communications, you have the right to withdraw your consent at any time.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with third-party vendors, such as payment processors, marketing platforms, and event partners, who assist in providing our services. These service providers are bound by confidentiality agreements and are only permitted to use your data to perform services on our behalf.
- Legal Requirements: We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or safeguard the safety of our customers.
5. Data Security
We take the security of your personal data seriously. We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, secure servers, and restricted access to personal data.
However, while we strive to protect your data, no transmission over the internet or electronic storage system is completely secure. We encourage you to take precautions when sharing personal information online.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You have the right to request correction of any inaccuracies in your personal information.
- Deletion: You have the right to request that we delete your personal data, subject to certain legal obligations.
- Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
- Object to Processing: You have the right to object to our processing of your personal data for direct marketing purposes or where we rely on legitimate interests.
- Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
For more detailed information on how we use cookies, please refer to our Cookie Policy.
8. Retention of Your Information
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period has expired, we will securely delete or anonymize your information.
9. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to legal, regulatory, or operational requirements. Any changes will be posted on this page, and where appropriate, we will notify you via email. Your continued use of our website and services following the publication of updates constitutes your acceptance of those changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Bloom Events
Location: Sydenham, London SE26 4JY
Phone: +44 7859 117338
Email: contact@bloomevents.uk
We are committed to addressing your concerns and ensuring that your privacy is protected.
Thank you for choosing Bloom Events. We are dedicated to providing a secure and enjoyable experience for all our clients.
Effective Date: 20/10/2024